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Problem

Customer Success work was slowed by the same manual jobs: pulling dashboards, turning form submissions into PDFs, issuing certificates, and poking the API by hand. Friction lived in the process, not in the product.

What he built

A set of internal tools under the connecteam-* repos: a dashboard builder, a PDF generator that turns form submissions into shareable files, a certificate generator with chat delivery, and an API helper so CS can move data without waiting on a ticket.

Outcome

CS spends less time assembling dashboards, PDFs, and certificates and more time with customers. The shortcuts exist because the person who felt the friction built them.