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Case study
Connecteam Internal Tools
CSM who codes for the team.
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Dashboard builder, PDF generator, certificate generator, API tool.
Problem
Customer Success work was slowed by the same manual jobs: pulling dashboards, turning form submissions into PDFs, issuing certificates, and poking the API by hand. Friction lived in the process, not in the product.
What he built
A set of internal tools under the connecteam-* repos: a dashboard builder, a PDF generator that turns form submissions into shareable files, a certificate generator with chat delivery, and an API helper so CS can move data without waiting on a ticket.
Outcome
The team spends less time assembling artifacts and more time with customers. The tools are built by someone who feels the friction first.