11/2025 to present
Enterprise Customer Success Manager
Own a $2.15M enterprise portfolio across 30 clients. Drive renewals, expansion, and platform adoption, and build the internal tools that remove delivery friction.
An enterprise book of 30 clients needed steady retention and expansion, plus faster delivery when accounts depended on custom integrations and data migrations. Feature asks from day-to-day calls were easy to lose against a stream of release notes.
Own renewals, expansion, and adoption across the portfolio. Turn recurring friction into process and tools the CS team can reuse, without inventing work that lives only in a spreadsheet.
Drove platform adoption with custom API integrations. Built internal tooling and process frameworks that sped up data-migration delivery. Captured feature requests from client calls and matched them to morning release notes so clients heard back when their ask shipped. See the Connecteam Internal Tools and Feature Request Matcher project pages for the builds.
