001
HubSpot systems
Custom objects, pipelines, automations, and health scoring that match how your CS team works. Grounded in the HubSpot systems I built at MDF Commerce.
See the HubSpot / MDF projectHire Me
Side projects
Less manual work. More customer time.
I am an Enterprise Customer Success Manager who builds the tools around the book. If your team needs a focused HubSpot, CS operations, or AI workflow project, tell me what is getting in the way. We can work out the scope together.
002
CS operations tools
Dashboards, PDF and certificate generators, and API helpers for recurring manual work. Built from the same hands-on approach as my Connecteam internal tools.
See the internal tools project003
AI workflow builds
Connect customer conversations, request logs, and release notes into a useful follow-up workflow. The Feature Request Matcher shows how I turn that loop into drafts a person reviews before sending.
See the Feature Request Matcher case study004
Customer onboarding sites
Give customers a clear place to start with onboarding steps and resources, instead of a scattered pile of links. Based on the client onboarding websites I built at MDF Commerce.
See the MDF onboarding workSend an inquiry
Start here
What are you trying to improve? Share the workflow, the tools you use, and what a useful outcome would look like.